{"id":1234,"date":"2021-10-14T22:38:23","date_gmt":"2021-10-14T19:38:23","guid":{"rendered":"https:\/\/www.pragmait.com\/therapyboss\/?post_type=client-stories&p=1234"},"modified":"2022-01-14T14:06:14","modified_gmt":"2022-01-14T11:06:14","slug":"how-alta-vista-did-it","status":"publish","type":"client-stories","link":"https:\/\/pragmait.com\/therapyboss\/client-stories\/how-alta-vista-did-it\/","title":{"rendered":"How Alta Vista Did It"},"content":{"rendered":"
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About Alta Vista<\/h3>\n<\/div>\n
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Based in Laredo Texas,\u00a0Alta Vista Wellness Center\u00a0began with a true, caring attitude and a belief in always giving their patients in Southern Texas the best care possible by treating them \u201clike family\u201d.\u00a0Alta Vista Wellness Center\u2019s focus\u00a0is on physical therapy services furnished by their dedicated team of bilingual physical therapists (PTs) and physical therapist assistants (PTAs), along with fully-trained physical therapy technicians and wellness consultants.<\/p>\n

All team members are coached and developed to create a healing and warm environment for their patients, within the boundaries of which they educate and serve in disease management, injury prevention, and general wellness. Ultimately, Alta Vista\u2019s team prides itself on the work they do and their unrestrained commitment to improvements in their services.<\/p>\n

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Alta Vista\u2019s Challenges Before therapyBOSS<\/h3>\n
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  • Not enough time to manage business from administrative point of view<\/li>\n
  • Realized long ago that paper processes weren\u2019t going to \u201ccut it\u201d<\/li>\n
  • Seized opportunities to use technology to their advantage, but ran into new issues surrounding the new technologies<\/li>\n
  • Tried five other software vendors before, including Kinnser, and found them lacking the flexibility and capabilities<\/li>\n
  • Became used to waiting 1-2 days to hear back from software support<\/li>\n
  • Other pricing models were rigid and felt like they were punishing them as business fluctuated<\/li>\n<\/ul>\n

    Alta Vista\u2019s \u201cA-HA\u201d Moment<\/h3>\n

    Within just one week of trying therapyBOSS, Alta Vista Wellness knew they had finally found \u201cthe one.\u201d Going further, they told us, \u201cnot only was the software intuitive and easy to use, but their support team was actually PATIENT with us as beginners to the software, which was very different from previous arrangements.\u201d After trying not one, not two, but five other software solutions, the leadership at Alta Vista saw the therapyBOSS support team \u201creally listen to us and be proactive in advancing and upgrading the program based on our feedback. This was in stark contrast to what we experienced before.\u201d<\/p>\n

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    [therapyBOSS is] way easier and more intuitive than other software, it takes half the time to do my work<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n

    How therapyBOSS Helped Alta Vista<\/h3>\n
      \n
    1. Alta Vista Wellness piloted therapyBOSS on their own. With the help of the self-learning video tutorials and therapyBOSS\u2019 intuitive user-friendly interface, they were able to get going on the administrative side and got their clinicians started using training videos available specifically for them.<\/li>\n
    2. As the office staff and clinicians at Alta Vista moved along and encountered situations where they needed clarification\/assistance, they took advantage of our 24\/7 expert support. The initial spike in questions subsided quickly though, and soon, it was business as usual (only way better now).<\/li>\n
    3. Alta Vista took a gradual approach to getting their referring home health agencies connected through the therapyBOSS agency portal for sending referrals and retrieving other information electronically, as opposed to having it sent to them on paper. One by one, the pros on the therapyBOSS team helped Alta Vista\u2019s referring agencies get going with therapyBOSS and stood by them as they quickly grew more comfortable using the system.<\/li>\n<\/ol>\n

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      [therapyBOSS] software is the best available, but [support] really puts them in front. They\u2019re always there for us<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n

      Alta Vista\u2019s Results<\/h3>\n

      therapyBOSS helped Alta Vista eliminate practically all use of paper.<\/p>\n

      Their software cost is \u201cfinally fair and affordable\u201d and \u201cdoesn\u2019t punish us as business unavoidably fluctuates\u201d.<\/p>\n

      Better communication inside and outside of the company, especially in multi-disciplinary cases that \u201cwere very difficult and time-consuming to manage before therapyBOSS\u201d.<\/p>\n

      Reduced calls from agencies and headaches.<\/p>\n

      Increased employee productivity \u2013 \u201cI can see the improvement on a daily basis. Furthermore, the program\u2019s Productivity Report paints a very clear picture of that for us.\u201d<\/p>\n

      Has allowed leadership to \u201cpick our heads up away from the craziness of the day-to-day to look at what\u2019s ahead, which has proven valuable already.\u201d<\/p>\n

      Boosted morale \u2013 they\u2019ve had their own clinicians say therapyBOSS is \u201cway easier and more intuitive than other software, it takes half the time for me to do my work on therapyBOSS.\u201d<\/p>\n

      Sleep soundly \u2013 \u201cthe software is the best available, but the customer service is really what puts them out in front. They are always there for us.\u201d<\/p>\n

      Minimized \u201cgray areas\u201d with agencies, to the delight of their clients.<\/p>\n

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      This is the longest we\u2019ve used a [software] program and actually been happy with it! Thank you therapyBOSS!<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n

      Feedback From Alta Vista\u2019s Clients<\/h3>\n

      Agency feedback has been positive for Alta Vista in their transition to therapyBOSS. \u201cWe especially loved that the therapyBOSS team took it upon themselves to reach out and train our agencies. That was another huge load off of our back and agencies appreciated the professionalism and competence shown by their team.\u201d<\/p>\n

      Alta Vista told us that their referral sources enjoyed using the therapyBOSS home health agency portal \u201cnot only because it\u2019s free, but because they can see credentials and missed visit reports immediately and export data as needed, all of which has met their needs. Everything is 100% clear between us and our agencies, which is a GOOD thing!\u201d<\/p>\n

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      We loved that the therapyBOSS team took it upon themselves to reach out and train our agencies.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n

      In Their Words: Alta Vista\u2019s Future Outlook<\/h3>\n

      The Alta Vista Wellness Center is \u201cvery confident about our future\u201d \u2013 and with good reason. Having boosted productivity and morale in the same stroke, they\u2019ve implemented therapyBOSS and felt that they had mastered the program \u201cwithin the first 60 days, easy\u201d. With therapyBOSS\u2019s per-visit service pricing model, they\u2019re able to stay ahead of the competition without breaking the bank.<\/p>\n

      therapyBOSS\u2019s commitment to constant improvement is what makes Alta Vista Wellness feel they have a real partner they can count on, not a vendor they wish they could count out. When we asked if they had anything more to add, they simply said, \u201cThis is the longest we\u2019ve ever used a program and actually been happy with it! Thank you therapyBOSS!\u201d<\/p>","protected":false},"excerpt":{"rendered":"

      See how Alta Vista eliminated paper and \u201cgray areas\u201d<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"inline_featured_image":false},"acf":[],"yoast_head":"\nHow Alta Vista Did It with therapyBOSS<\/title>\n<meta name=\"description\" content=\"Alta Vista found therapyBOSS to be way easier and more intuitive than other software.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pragmait.com\/therapyboss\/client-stories\/how-alta-vista-did-it\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Alta Vista Did It with therapyBOSS\" \/>\n<meta property=\"og:description\" content=\"Alta Vista found therapyBOSS to be way easier and more intuitive 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