Our phone lines are open 9 to 5 CST Monday through Friday. Because we value your time, we don’t have hold and keys to press. The majority of calls are picked up immediately following the greeting. In the rare instances that we can’t answer, simply call back after a few minutes or send us a quick email.

The answer is never. As consumers ourselves in other settings, we can relate to frustrating experiences dealing with customer service that’s not invested, lacks knowledge or at times difficult to communicate with.

The same team of experts that assists clients by phone answers emailed inquiries. All we need to be able to help is a clearly stated question or problem. You can include a screenshot if it makes it easier for you to show the issue. A trackable support ticket is automatically generated for each emailed inquiry. We’ll respond within minutes, providing the information to help you.

Email us 24/7. We respond to most inquiries in less than 15 minutes. Our expertise makes it possible to understand the nature of what we’re being asked with little explanation which is why our first response is likely to satisfy your question. Sales and general product inquiries sent after hours may not be answered right away.